Better serve your customers with Freshdesk for SuiteCRM.

Helpful Features

Sync Freshdesk tickets to SuiteCRM cases

• Whenever tickets are created in Freshdesk, a case record will be created in SuiteCRM
• Includes all fields like: issue subject, priority, status, description, etc.

Sync Freshdesk contact and company to SuiteCRM contacts and accounts

• Whenever new tickets are created in Freshdesk, the Freshdesk contact will be created as a contact in SuiteCRM
• Company will be listed as an account in SuiteCRM.
• All the records will be related to each other.

Sync Freshdesk reply to SuiteCRM notes

• New reply given by agents or clients will be logged as a note record
• Comments will relate to the appropriate contact.

Create Ticket

The configuration below shows the ticket details.

Create Account

Create Contact

It will check that email in contacts, and if there is a match, it will relate with that contact. If there is no match, it will create a new contact.

Ticket changes and updates

• If ticket priority changes, then it will also change priority in SuiteCRM
• If ticket status changes, then it will also change status in SuiteCRM.
• If a new agent sends a new reply or requester sends a new email, then the ticket is also updated.